Thursday, April 18, 2013

CyrusOne Turns To BMC For Service Desk

Dallas-based colocation provider CyrusOne said this morning that it has launched a new effort to let its customers open their own service tickets, request services from facilities, and track the status of those items. According to CyrusOne, it has tapped BMC Software's Remedy-on-Demand platform for the new self-service platform. CyrusOne said it will use the service for both its customer requests and internal employees. BMC Software is based in Houston; the firm's Remedy software is widely used for enterprise service desk management.